Refunds and cancellations

Review before payment

Your order summary identifies the selected configuration, billing period, subtotal, tax, and total before payment. Product availability and final charges are confirmed through the ordering system.

Cancellation requests

Use the authenticated support area to request cancellation and identify the affected service. A cancellation request does not by itself promise an immediate refund or immediate deletion. AIHOSTON must confirm the effective date, service state, and any data-removal consequences.

Refund requests

Refund eligibility is assessed against the terms shown or agreed for the specific order, the payment status, service usage, third-party costs, and applicable law. This public page does not create a blanket money-back guarantee.

Data and service access

Export required data before an agreed termination date. Service data may become unavailable after termination. Customers remain responsible for maintaining independent backups unless an order expressly includes a backup service.

How to request assistance

Open an authenticated billing/support request where possible. Do not send card details, passwords, private keys, or server credentials.